Dispatcher

Create and keep electronic logs and record keeping. Learn state and federal regulations, calculate load arrival times, handle emergency situations and problem solve with customers/drivers.

Week 1

Keyboarding: Introduction to the home row and keyboarding mechanics. General ergonomic assessment and possible experimentation with various keyboard layouts.
Ten-key: Entry level testing
MS Word: Introduction, opening documents, editing, saving, print

Week 2

Keyboarding: 10 wpm
Ten-key: 60 spm
MS Word: Letters and memos

Week 3

Keyboarding: 15 wpm
Ten-key: 80 spm
MS Word: Tabs, indents

Week 4

Keyboarding: 20 wpm
Ten-key: 90 spm
MS Word: Tables

Week 5

Keyboarding: 25 wpm
Ten-key: 100 spm
MS Word: Leaders

Week 6

Keyboarding: 30 wpm
MS Word: Reports
Ten-key: 110 spm

Week 7

Keyboarding: 35 wpm
Ten-key: 120 spm
MS Word: Review

Week 8

MS Word: Testing
Keyboarding: 40 wpm
Ten-key: Maintain 120 spm

Week 9

MS Excel: Introduction
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 10

MS Excel: Formatting
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 11

Customer Service: Phone etiquette-answering calls, dealing with customers
MS Excel: Formulas
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 12

Customer Service: Telephone techniques
MS Excel: Graphs
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 13

Dispatch: Recording data from customer calls
Customer Service: Data entry over the phone
MS Excel: Review
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 14

MS Access: Introduction to relational databases
Dispatch: Recording data from customer calls
Customer Service: Using the internet to find job sites, apply on-line
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 15

MS Access: Setting up tables, entering and correcting data
Dispatch: Scheduling for an office
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 16

Dispatch: Scheduling for an office
MS Access: Forms
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 17

Dispatch: Scheduling drivers/filling out and reviewing log books
MS Access: Reports
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 18

Dispatch: Scheduling drivers/filling out and reviewing log books
MS Access: Queries
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 19

Dispatch: Setting up contact lists, shippers and receivers
MS Access: Advanced forms and reports
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 20

Dispatch: Setting up contact lists, shippers and receivers
MS Access: Advanced Queries
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 21

Dispatch: Learning State, Federal and company regulations
Ten-key: Maintain 120 spm
MS Access: User Interface
Keyboarding: Daily keyboarding practice

Week 22

MS Outlook: Setting up and sending email
Dispatch: Learning State, Federal and company regulations
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 23

Job Search: Resume and cover letter
MS Outlook: Contact lists
Dispatch: Calculating Load Arrival Times
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 24

Job Search: Internet job search and resources
MS Outlook: Scheduling
Dispatch: Calculating Load Arrival Times
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 25

Job Search: Modifying materials and making applications
MS Outlook: Review
Dispatch: Review and final testing
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice

Week 26

Job Search: Follow up and contract tracking
Dispatch: Review and final testing
Ten-key: Maintain 120 spm
Keyboarding: Daily keyboarding practice